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Answering Services
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All Accounts Include:
Our operators are available 24 hours a day, every day
of the year, whenever you need to be away from your phones or just need a quick break.
We provide each account with a private number for call forwarding, a personalized greeting to screen calls as you request, a professional operator answering with their name and a polite question of, “How may I help you?”
We always listen rather than place on immediate hold. All names, numbers and addresses are repeated and all calls are recorded for quality checks and review.
Individually designed message forms capture the information you need along with caller id. Operators ask the information you require and use drop-down boxes to move easily through necessary questions.
A senior operator reviews each completed message and dispatches according to your account preferences. We create reminders to confirm a response from your on-call personnel and message delivery is escalated at your pace.
We provide each account with a private number for call forwarding, a personalized greeting to screen calls as you request, a professional operator answering with their name and a polite question of, “How may I help you?”
We always listen rather than place on immediate hold. All names, numbers and addresses are repeated and all calls are recorded for quality checks and review.
Individually designed message forms capture the information you need along with caller id. Operators ask the information you require and use drop-down boxes to move easily through necessary questions.
A senior operator reviews each completed message and dispatches according to your account preferences. We create reminders to confirm a response from your on-call personnel and message delivery is escalated at your pace.
You manage a business so your schedule
is full and your time is valuable. Spend
that time with actual clients and not tied to a ringing cell or office phone.
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Your callers have emergencies and need a friendly voice to say, “Let me help you.”
No technology can offer that so often needed human compassion.
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Automated systems may deliver messages,
but ONLY a Caring, Live Voice can comfort a concerned caller and assure them someone is available for their needs.
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What could ONE lost or mishandled
call cost your business?
- One successful call makes or saves most of our clients enough to pay their service for months or even an entire year.
- One nervous or worried caller handled with proper care and assistance reinforces your company's good reputation and increases your chance for word of mouth referrals.