Everything You Need to Know About Getting Started With Our Answering Service
Q: Do I need special equipment on my phone or in my office to use an answering service?
A: No, you simply need call forwarding through your phone company. Most business packages include different types of forwarding features, such as call forwarding busy, call forwarding don't answer, and even remote call forwarding. Cell phones and virtual numbers can be forwarded as well. You may already have what you need. We will be glad to discuss your options with you or point you in the right direction.
Q: Your headquarters are in Coastal Georgia. How do you handle hurricanes or quarantines?
A: About 12 years ago we added remote access for our staff and selected a hosting system to store and maintain our servers and data. They are located in different states with a redundancy system in place. Because we answer for critical needs accounts, we remain open during lockdowns, and staff can work from home or more centralized locations. We had zero downtime during the pandemic and were blessed to remain open with bad weather since moving to remote access availability.
Q: How do I start my free trial, what is the turnaround time, and is there any upfront cost?
A: To start, just call or email. We will answer any questions you have and send you a one-page Client Info Sheet with a private forwarding number. To Use—Your account manager will review the form and suggest included services, create an account and greeting for your review, and have the account ready the same day if the form is received by noon. To Pay—You are invoiced at the start of your trial with the Free Trial Credit or any other discount offer you choose. No setup fees and no contracts.
Q: There are prices online for $39-$49 for answering services. Can these prices be trusted, and is this how you bill?
A: Yes. Getting the best prices for your company is important, and these price structures are great when you first start. Find a service that can move you to a reasonable rate as you grow. Honest rates have well-defined call or time inclusions. A deceptive or cheap service is not what you want when their staff deals directly with your most important stakeholders. We will gladly compare rates and services with you.
Q: Your billing is time-based. I am used to a per-call charge. How do I know my bill won't double on a per-minute plan?
A: Per-call rates are always more expensive than our per-minute rates. We offer a free personalized greeting so callers decide whether to speak to the service or call when the office is open. These calls are absolutely FREE. This saves our clients hundreds of per-call charges since we only bill for operator time. If a call takes 30 seconds, that is what you are billed. No rounding up, no per-call fee, no surprises. Don't forget our FREE TRIAL with no contracts. You will know what to expect from your bill before your trial ends.
Q: How do you ensure my callers receive good service?
A: Good things come in threes. Reports, recordings, and repetition help us monitor and maintain quality services. Call reports are generated at 7 AM for daily review. These reports show every call that reaches a client's forwarding number. We focus on holding times and then arrange operator scheduling to counter any changes in call volume. Call recordings are reviewed daily and evaluated for fast feedback to operators. Operators must score highly in message-taking evaluations, which occur monthly. Repetition and training on what makes a successful conversation, along with weekly and monthly goals in customer service, keep our operators caller-focused.
Get Reliable Answering Service Without the Hassle
Call South East Answering Service Inc. in Brunswick, GA, at 800-465-0340 to start your free trial today. No contracts. No hidden fees. Just reliable service when your callers need it most.